Delivering great Customer Experience starts with your agents.Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds.
Join us in this upcoming webinar with agent experience expert Lori Bocklund of Strategic Contact where we will be discussing how you can empower your agents to provide a 5-star experience to every customer.
In this webinar, you will…
Find out why it’s more important than ever to focus on developing your agentsSee the vision for the optimized agent in 2020 and beyondUnderstand ways to develop your agents’ skills to enable them to solve complex requestsLearn how setting consistent goals leads to consistent serviceSee how your agents can resolve customer issues faster with the right toolsMost importantly, you’ll learn how to leverage best practices in agent experience to take your Customer Experience to the next level!
*Bonus: Register and attend our webinar on Wednesday, February 12th, you’ll be automatically entered to win a $100 Amazon gift card during that webinar.*